TikTok Shop Japan’s official rules, read as: who, if they do what, and what happens. Facts come only from official materials, and each source carries a confidence level. Changes also go into the change log.
The Account Health Rating that starts at 200 points and goes down, the thresholds at which late shipping caps your daily orders, and the deadlines for appeals.
Returns & refundsSellers have 2 business days to respond to a return or refund request; if they don't, the refund is approved automatically. Who pays return shipping, when you can refuse, and how post-sale disputes work.